Privacy Policy

Privacy Policy
Riverside Tearoom is committed to protecting your personal information. This privacy policy explains how we collect, use, and store your data when you interact with us through our website, email, phone, or in person.

Who We Are
Riverside Tearoom is a family-run café based in Orford, Suffolk. For data protection purposes, we are the “data controller” of the personal information you provide to us.

What Data We Collect
We may collect your name, email address, phone number, reservation details, dietary preferences (if shared), and any other information you voluntarily provide when you contact us, make a booking, or fill in a form.

How We Use Your Data
We use your data to manage reservations, respond to enquiries, improve our services, and send occasional updates if you’ve opted in. We do not sell or rent your data to third parties.

Lawful Basis for Processing
We process your data under one or more of the following bases: your consent, the performance of a contract (e.g. to handle your booking), or legitimate interests (e.g. customer service).

How We Store and Protect Your Data
Your data is stored securely and only accessed by staff who need it to carry out their duties. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Sharing Your Data
We will never share your personal data with third parties unless required to do so by law or if necessary to fulfil a service (e.g. technical providers managing our website or email systems).

Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict how we process it. To exercise your rights, please contact us using the details below.

Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal or accounting requirements.

Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings in your browser. We only use cookies that are essential or help us improve our service.

Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or legal obligations. The latest version will always be posted on our website.

Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:
Email: riversidetearoom@btinternet.com
Phone: 07708632745